STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER
https://doi.org/10.15690/pf.v12i1.1257
Abstract
Stressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate better stress resistance of operators: self-confidence, mature and rational attitude, personal activity, inner satisfaction, optimism, emotional breadth and emotional colleague support.
About the Authors
I. M. Spivak
Scientific Center of Children's Health, Moscow, Russian Federation
Russian Federation
Russian Federation
E. G. Biryukova
Scientific Center of Children's Health, Moscow, Russian Federation
Russian Federation
Russian Federation
M. I. Slipka
Scientific Center of Children's Health, Moscow, Russian Federation
Russian Federation
Russian Federation
I. N. Chernomurov
Scientific Center of Children's Health, Moscow, Russian Federation
Russian Federation
Russian Federation
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Review
For citations:
Spivak I.M., Biryukova E.G., Slipka M.I., Chernomurov I.N. STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER. Pediatric pharmacology. 2015;12(1):117-119. (In Russ.) https://doi.org/10.15690/pf.v12i1.1257
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